by Angela Sterritt, CBC
Maxwell Johnson thought his appointment at the Bank of Montreal would be routine.
He’s been a customer since 2014 and wanted to open an account for his 12 year-old granddaughter so he could transfer funds to her electronically when she was on the road for basketball games.
But at the Dec. 20 meeting at BMO’s Burrard Street location in downtown Vancouver, an employee questioned the identification he and his granddaughter presented.
“She said the numbers didn’t match up what she had on her computer,” Johnson said from his home in Bella Bella, a Heiltsuk community located on B.C’s Central Coast.
Johnson, 56, and his granddaughter were using government-issued Indian Status cards, his birth certificate and her medical card. He said the employee became suspicious and went upstairs with their cards.
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